[Hanoi] QA Process Engineer

Job Description

About Money Forward Vietnam: 

Money Forward Vietnam (MFV) is at the forefront of financial technology, actively engaged in a global framework. With a portfolio of over 50 services spanning B2C, B2B, and B2B2C sectors, we aim to address financial challenges for a diverse audience. As part of the Money Forward Group, a rapidly transitioning global tech leader, MFV offers a unique opportunity to enhance your engineering capabilities through focused investment and global exposure.

Your responsibilities: 

• Process Development: Design, implement, and continuously improve QA processes and workflows to ensure consistent, high-quality software delivery across teams.
• Standardization: Develop and enforce QA standards, guidelines, and best practices to align testing efforts and ensure high-quality deliverables.
• Automation Frameworks & Tools: Collaborate with development and QA teams to identify opportunities for process automation, testing framework enhancements, and tooling improvements.
• Metrics & Reporting: Establish key performance indicators (KPIs) for QA processes and provide regular metrics reporting on testing outcomes, process efficiency, and quality improvements.
• Collaboration with Cross-functional Teams: Work closely with developers, product managers, and operations teams to align QA processes with overall business goals and project timelines.
• Continuous Improvement: Promote a culture of continuous improvement by analyzing current processes, identifying bottlenecks, and recommending solutions to improve team productivity and software quality.
• Risk Assessment: Assist in identifying project risks and provide recommendations to mitigate issues related to quality assurance, release cycles, and testing efforts.
• Training & Mentorship: Provide training sessions and resources to QA and development teams to promote best practices and enhance their understanding of the QA processes.
• Documentation: Maintain comprehensive documentation related to QA processes, methodologies, workflows, and lessons learned.
• Audit & Compliance: Ensure adherence to internal and external quality standards and compliance regulations by conducting regular audits and assessments.

Your Skills and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience in Quality Assurance, with a focus on process optimization, process management, or process improvement roles.
• Strong understanding of software development life cycle (SDLC) and agile methodologies (Scrum, Kanban, etc.).
• Proven track record in improving QA processes, reducing inefficiencies, and driving quality improvements across teams.
• Hands-on experience with test management tools (Jira, TestRail, Quality Center, etc.) and version control systems (Git).
• Familiarity with automation tools (Selenium, Playwright, JUnit, etc.) and how to integrate them within QA processes.
• Excellent understanding of metrics and ability to generate actionable insights from data (defect trends, testing coverage, team performance, etc.).
• Knowledge of industry compliance standards (ISO, CMMI, GDPR, etc.) is a plus.
• Strong problem-solving and analytical skills, with the ability to work through complex issues and design process improvements.
• Strong communication skills with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.
• Experience with risk management and change management processes is a plus.
• Having intermediate English skill