Middle Corporate IT Engineer

RESPONSIBILITIES: 

1. Kitting & Device Management via Jamf:

• Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School). 
• Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment).
• Handle application packaging and push remote software updates to Mac systems via Jamf.

2. IT Support & Ticketing Workflow:

• Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM).
• Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs).
• Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools.

3. Administration, Security & System Communication:

• Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf.
• Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues.
• Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments.

4. Asset Management:

• Manage the lifecycle of Apple devices within the company from purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning.
• Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database.

JOB REQUIREMENTS:

Language (Mandatory):

• Working proficiency in English (listening, speaking, reading, writing).
• Ability to explain technical issues to foreign users in an easy-to-understand manner.

Experience & Expertise:

• Hands-on experience working with macOS or Windows using Entra ID (Azure AD) in a corporate environment (multicultural or multinational environment preferred).
• Practical experience in computer kitting, configuring, and managing devices remotely using Jamf.
• Understanding of Jamf Pro/Jamf Now operations and the connection process with Apple Business Manager (ABM).
• Proven experience working with ticketing systems, specifically Jira Service Management (JSM) and Jira workflows.
• Hands-on experience using Jira ITAM (Assets / Insight) for tracking equipment and managing IT asset inventories.
• Knowledge of application packaging (.pkg, .dmg) and basic scripting (Bash/Shell) on macOS is a strong plus.
• Have experience in automated device deployment using Entra ID (Azure AD/Intune/Autopilot) for Windows IS ACCEPTED. Candidates without prior Jamf/macOS management experience WILL BE TRAINED.

Personal Attributes: 

• Proactive and positive working attitude
• Highly motivated and eager to learn
• Strong customer-centric mindset (or User-focused approach)