Junior IT Support

Job description

  • Receive support requests from different channels including: Phone, Email, Slack, Jira.
  • Provide the best solution based on the problems and details provided by members.
  • Monthly basic report for devices, licenses and online services billing.
  • Install and configure the company's software on members' Macbook.
  • Directly solve complex, unresolved issues to higher-level members.
  • Working with telecom operators in Vietnam (VNPT, VIETTEL, FPT ...) and internationally to troubleshoot and ensure that does not affect the network at the company.
  • Maintain intranet systems at the company.
  • Participate in deployment, installation and implementation of tasks such as preparing information technology infrastructure, setting up network equipment configuration and routine maintenance and equipment maintenance.


  • 1+ year experience in IT Support or IT Helpdesk.
  • Have basic knowledge about computer systems, familiar with operating systems Windows, Linux, MAC.
  • Experience or knowledge of CCNA is an advantage.
  • Able to diagnose errors and solve basic technical problems related to the network (Router, Switch, Firewall).

Must have

  • Having an attentive attitude and effective communication ability to help members troubleshoot and feel satisfied experience.
  • Ability to communicate in English.
  • Ability to work independently.
  • Mentally learn and improve yourself.

Top 3 Reasons To Join Us

  • Performance review 2 times/year
  • Education for engineers. 1on1
  • MacBook Pro & Dell Display

Why it would be awesome to work with us

  • 100% Japanese company.
  • Opportunities to create services for Vietnamese market, Southeast Asian market, world market.
  • Education for engineers 1on1.
  • Main communication language in company is English.
  • About a parent company, Money Forward, Inc. in Japan .
    • Top fintech company in Japan.
    • Listed on Market of the high-growth and emerging stocks of the Tokyo Stock Exchange.
    • Provides B2C service, a personal financial management service “Money Forward ME” which has more than 9.5 million users and No. 1 market share in Japan.
    • Provides B2B services, “Money Forward Cloud Series”, SaaS-type service platform for businesses, providing comprehensive services for back office operations.
    • A ruby committer belongs to our company.

Interesting Engineering Projects

  • Develop brand-new services for the Japanese market with teams in Japan
  • Develop new features in personal financial management service which has No.1 market share in Japan


  • Salary review:Twice a year
  • Bonus:13th-month salary (Bonus for Vietnamese new year)
  • Paid leave:Additional 3-day vacation (15 days in total)
  • Award:Monthly Culture Hero, Half-year MVP for excellent employees
  • Device:MacBook Pro + Dell Monitor
  • Working hour:Monday to Friday, flexible working hour
  • Health care:Annual health check
  • Insurance:Pay Social Insurance, Health Insurance, Unemployment Insurance with full salary
    Voluntary health insurance and accident insurance (Bao Viet Tokio Marine Insurance 24/7)
  • Training:Technical seminar inside & outside the company
    Order Frontend technical books (base on employee's request)
    Internal workshops
  • Others:Grab expense on party day
    Free bike parking
    Free fruit and coffee
    Play Station, Billiard,...

Apply now

Please send your CV to recruit@moneyforward.vn to apply for this position.